Refund and Returns Policy
At Zuhaib Butt Collection, customer satisfaction is important to us. Please read our Refund and Returns Policy carefully before placing an order.
Refund Eligibility
Due to the nature of fashion apparel and hygiene standards, refunds or replacements are only applicable in the following cases:
- The product received is damaged, torn, or defective.
- The customer received the wrong product, color, or incorrect size from what was ordered.
- An item is missing from the order shipment.
Non-Refundable Items
Refunds or exchanges will not be accepted in the following cases:
- The product has been worn, washed, stained, or altered in any way.
- The original product tags, labels, or packaging have been removed or damaged.
- The customer ordered the wrong size or product by mistake (please refer carefully to our sizing charts before purchasing).
- The customer changes their mind after receiving the order.
- Slight color variations due to studio lighting or screen resolutions.
Return Request Time
Customers must report any issue within 24 to 48 hours of receiving the order. Requests made after this period will not be accepted.
To process a return, exchange, or refund request, customers must provide:
- Order number
- Clear pictures or a video highlighting the damage, defect, or wrong item
- An unboxing video (highly recommended for missing item claims)
- Proof of purchase
Product Condition
The product must be completely unused, unwashed, and in its original packaging with all tags intact. Any item that shows signs of wear, perfume scents, makeup stains, or alterations will be disqualified from a refund or replacement.
Replacement Policy
- In case of damaged, wrong, or defective apparel, we will happily offer a replacement or size exchange, subject to stock availability.
- If the required size or design is out of stock, the customer may choose another item of equal value or request a refund where applicable.
Refund Process
- Once your refund request is verified and approved by our team, the refund will be processed through the original payment method or another mutually agreed secure channel (such as Bank Transfer or EasyPaisa/JazzCash).
- Refund processing time may vary depending on your bank or payment provider’s internal verification process.
Shipping Charges
Delivery charges are non-refundable unless the mistake is from our side, such as sending the wrong or damaged product.
If the customer is responsible for the return, return shipping charges will be paid by the customer.
Order Cancellation
Orders can only be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.
Contact for Refund Requests
For refund or replacement requests, please contact us at: